Privacy Policy
Effective Date: August 26, 2025
Website: www.directionalunderground.com
Directional Underground (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide while using our website, directionalunderground.com. This Privacy Policy explains how we collect, use, store, and disclose your information.
Information We Collect
We collect the following types of information through our website:
Personal Information
When you fill out a contact form, request a quote, or communicate with us, we may collect:
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Name
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Email address
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Phone number
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Company name
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Project details or service requests
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Non-Personal Information
Automatically collected through cookies, analytics tools, and server logs:
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Browser type and version
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IP address
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Pages visited and time spent on the site
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Device type and operating system
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Referring website or search engine
How We Use Your Information
​We use the collected information to:
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Respond to inquiries or service requests
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Provide quotes and communicate project details
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Improve our website functionality and user experience
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Analyze web traffic and performance (e.g., via Google Analytics)
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Send updates or promotional emails (only if you opt in)
Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
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We may share your information with trusted service providers who assist us in operating our website and business (e.g., website hosting, analytics, CRM), but only to the extent necessary and under confidentiality agreements.
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We may also disclose your information:
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To comply with legal obligations or law enforcement
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To protect our legal rights or prevent fraud
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As part of a business transfer (e.g., sale or merger)
Cookies and Tracking Technologies
​We use cookies and similar technologies to:
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Understand how users interact with our website
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Customize user experience
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Improve performance and functionality
You can control or delete cookies through your browser settings. Disabling cookies may affect certain features of the website.
Third-Party Services
Our website may link to external sites (e.g., maps, social media). We are not responsible for the privacy practices or content of those third-party websites.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no internet transmission is 100% secure.
Your Rights and Choices
​You have the right to:
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Access or update your personal information
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Request deletion of your data (where applicable)
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Opt out of receiving marketing emails
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Disable cookies through your browser
To exercise these rights, email us at: support@directionalunderground.com
Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect information from minors. If you believe a child has submitted personal data, contact us and we will delete it.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Effective Date." Continued use of the website after changes means you accept the updated terms.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
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Directional Underground
Email: support@directionalunderground.com
Phone: 479-
Website: www.directionalunderground.com